Privacy Policy

DispatchIQ — Last updated: October 20, 2026

DispatchIQ ("the App", "we", "us") helps merchants dispatch orders through India Post's Contract Business Parcel service — syncing orders, generating shipping labels, and tracking delivery status. It is available as a Shopify app, as the DispatchIQ for WooCommerce plugin for WordPress, as the DispatchIQ Connector app for Odoo, and as a web app at dispatchiq.in. DispatchIQ is operated by YADHRUV FOODS & LIFESTYLE ENTERPRISES under its software brand Itano Labs (D&B D-U-N-S Number 581654479). This policy explains what data we collect through the App, why, and how it's handled.

1. Information we collect

When a merchant installs DispatchIQ and connects a Shopify, WooCommerce or Odoo store, we access and store the following categories of data, limited to what's needed to book and track shipments:

Category	Examples	Source
Order & fulfillment data	Order number, line items (name, quantity, SKU), order status, payment method and total (to mark cash-on-delivery orders), fulfillment status	Shopify Admin API / webhooks; DispatchIQ for WooCommerce plugin; DispatchIQ Connector app for Odoo
Customer shipping details	Name, company, phone number, shipping address	Shopify, WooCommerce or Odoo order data
Store & account data	Shop domain and access token (Shopify); site URL, site name, WooCommerce and plugin versions (WooCommerce); database URL, company name, Odoo and app versions (Odoo); merchant's phone number/email used to log into DispatchIQ	Shopify OAuth, WooCommerce plugin or Odoo app pairing, Firebase Authentication
Parcel & dispatch records	Weight, dimensions, barcode, India Post booking status, tracking events	Entered by merchant / India Post
Contacts	Name, phone number, source (e.g. "Order", "Import")	Auto-created from orders or manually added/imported by merchant
Billing data	Subscription tier, payment status	Razorpay (we do not store card/bank details — Razorpay processes and stores these directly)

WooCommerce stores

The DispatchIQ for WooCommerce plugin sends nothing until the merchant connects it with a one-time pairing code from their DispatchIQ account. After that, it sends an order to DispatchIQ when the order reaches "Processing" (or when the merchant sends it manually), and a notice when a sent order is cancelled or refunded. Customer email addresses and order notes are not sent. When a parcel is dispatched, DispatchIQ sends the India Post tracking number back to the merchant's own WooCommerce store, where it is saved on the order and, depending on the merchant's settings, the order is marked Completed and the customer is emailed by WooCommerce.

Odoo databases

The DispatchIQ Connector app for Odoo sends nothing until the merchant connects it with a one-time pairing code from their DispatchIQ account. After that, it sends a sales order to DispatchIQ when the order is confirmed (or when the merchant sends it manually), and a notice when a sent order is cancelled. Customer email addresses and order notes are not sent. When a parcel is dispatched, DispatchIQ sends the India Post tracking number back to the merchant's own Odoo database, where it is saved on the sales order and delivery order and, depending on the merchant's settings, the delivery is marked done and the tracking number is emailed to the customer by Odoo.

2. How we use this information

To import a merchant's Shopify, WooCommerce or Odoo orders into a dispatch queue
To generate shipping labels and produce bulk-booking exports formatted for India Post's Contract Business Parcel system
To mark Shopify orders as fulfilled, to save tracking on WooCommerce orders (and mark them Completed if the merchant chooses), and to save tracking on Odoo sales and delivery orders (and mark deliveries done if the merchant chooses), once a parcel is booked
To display dispatch and delivery status on the merchant's dashboard
To maintain a contact book of the merchant's customers for their own reference
To operate optional features such as one-time discount codes tied to a specific order
To process subscription billing for the App itself

We do not sell, rent, or use merchant or customer data for advertising, marketing to third parties, or any purpose unrelated to operating the App.

3. Who we share data with

India Post — parcel and recipient details are submitted as part of the bulk-booking process, since that's the destination carrier for the shipment.
Google Cloud / Firebase — our infrastructure provider. Data is stored in Firestore and processed by Cloud Functions, both operated by Google Cloud.
Razorpay — our payment processor for subscription billing. Payment details are handled directly by Razorpay under their own privacy policy.
Shopify — as the platform the App integrates with, per Shopify's own data-processing terms.
The merchant's own WooCommerce store — tracking numbers and dispatch status are sent back only to the WordPress site the merchant connected, under that store's own hosting and privacy terms.
The merchant's own Odoo database — tracking numbers are sent back only to the Odoo database the merchant connected, under its own hosting and privacy terms.
Public brand showcase (only with your permission) — if a merchant explicitly agrees (in the App or under Settings → Brand listing), we display their brand name, logo and website link in the “Trusted by online sellers” section of dispatchiq.in. We record when and by whom permission was given. Permission can be withdrawn at any time, and the listing is removed immediately. No other merchant or customer data is shown.
Google Analytics — on our public website only (the dispatchiq.in home page), we use Google Analytics to count visits and clicks on buttons such as "Start free trial". It uses cookies and collects anonymised usage data (pages viewed, approximate location, device and browser type). Google Analytics is not used inside the App or admin panel, and no order, customer or account data is ever sent to it.

We do not share data with any other third party, and nothing about a merchant is made public unless they choose the brand showcase above.

4. Data retention

Order, parcel, and contact data is retained for as long as the merchant's account remains active, so the merchant can reference past dispatches. If a merchant uninstalls the App or disconnects a store (from DispatchIQ settings, the WooCommerce plugin or the Odoo app), we stop receiving new data from that store; a merchant can request deletion of their stored data at any time by contacting us (see Section 7).

5. Data security

Data is stored in Firestore behind security rules that scope every merchant's records to their own account, and Shopify API access tokens are stored server-side only, never exposed to the browser. Every request between DispatchIQ and a connected WooCommerce store or Odoo database is signed with a secret unique to that store, which is likewise stored server-side only. Cloud Functions handling sensitive operations run under Google Cloud's managed infrastructure.

6. Merchant and customer rights

Merchants can access, export, or delete the parcel, contact, and order data associated with their account by contacting us. End customers whose shipping details pass through the App as part of an order should direct data requests to the merchant's store, who can in turn contact us to fulfill deletion or access requests on the customer's behalf.

7. Contact us

YADHRUV FOODS & LIFESTYLE ENTERPRISES (Itano Labs)
Questions about this policy or data requests can be sent to: yathustales@gmail.com

8. Changes to this policy

We may update this policy as the App's functionality changes. Material changes will be reflected by updating the "Last updated" date above.